Montreal Baskets operates this website and related services (the “Services”) to provide you with access to our products and services. This store is powered by Shopify, which enables us to provide the Services to you. Montreal Baskets operates from Montreal and serves customers across Quebec and other regions.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address
Financial information including payment card details, transaction information, and payment confirmations
Account information including username, password, preferences, and settings
Transaction information including items viewed, added to cart, purchased, returned, or exchanged
Communications with us, including customer service inquiries
Device information including IP address, browser, and network connection
Usage information including how you interact with and navigate the Services
Personal Information Sources
We may collect personal information from:
Directly from you when you create an account, place an order, or contact us
Automatically through the Services, including cookies and similar technologies
Service providers who assist in operating the Services
Partners or other third parties
How We Use Your Personal Information
We may use personal information for the following purposes:
Provide and Improve the Services
To process orders, manage accounts, arrange delivery, handle returns, and provide a customized shopping experience.
Marketing and Advertising
To send promotional communications and display relevant advertisements based on your activity.
Security and Fraud Prevention
To protect accounts, detect fraud, and maintain a secure environment.
Communication
To respond to inquiries and provide customer support.
Legal Compliance
To comply with applicable laws, respond to legal requests, and enforce policies.
How We Disclose Personal Information
We may disclose personal information:
To Shopify, vendors, and service providers (e.g., payment processing, shipping, analytics, support)
To marketing partners for advertising purposes, subject to applicable laws
When you direct or consent to such disclosure
Within our corporate group or affiliates
In connection with business transactions or legal obligations
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information to operate and improve the Services. Information you provide may be transferred to Shopify and its partners, including in jurisdictions outside your country of residence.
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of these third parties. Users should review their respective policies before providing personal information.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
If a child has provided personal information, a parent or guardian may contact us to request deletion. As of the effective date of this policy, we do not knowingly sell or share personal information of individuals under 16 years of age as defined under applicable law.
Security and Retention
We use reasonable measures to protect personal information, but no system is completely secure. Information transmitted over the internet may not be fully secure.
We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights including:
Access to your personal information
Correction of inaccurate information
Deletion of your information
Data portability
Opt-out of targeted advertising or data sharing
To exercise your rights, you may contact us using the contact information provided below.
We may decline requests as permitted or required by applicable law and may need to verify your identity before processing requests.
We will not discriminate against you for exercising your rights.
Communication Preferences
You may opt out of promotional emails at any time using the unsubscribe link in our communications. We may still send non-promotional messages related to your account or orders.
Complaints
If you have concerns about how we handle your personal information, please contact us. You may also have the right to file a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, or processed outside your country of residence.
Where required, we use recognized safeguards such as Standard Contractual Clauses or equivalent mechanisms.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through the contact methods available on our website.
